In my opinion you are asked to undergo KYC is not because your withdrawal amount since I cant find any information that their KYC is about withdrawal limit. If I have to guess, they ask for KYC maybe because you took their promotion most of the time. It happens in some other casinos as well where players asked to undergo KYC because of promotions. Whatever the reason, however, hopefully they will process your withdrawal once your verification is completed.
I’m always participating on coins.game promotion before because my personal manager keeps sending me codes and different promotion but I never done KYC.
It’s true that it’s not related to the amount in general since I withdraw much higher amount without KYC until now. I think the KYC was triggered because you manage to win big amount from their promotion.
I thought your withdrawal is from a regular profit using your balance when you PM me. I think they are trying to investigate your account due to your profit using the bonus.