Right now I recommend refraining from playing on this casino website because not only am I having issues with coins.game now, I've read many cases where deposits don't reflect in their coins.game accounts, and there are times when the balances of player's accounts change inconsistently. I will update in this thread once I withdraw my balance. Currently my balance is now almost 700$
You are right about the complaints against Coins.game. Their rating is alarming on CasinoGuru. Perhaps, they have asked you to complete the verification as you won a good amount from the free bonus. In that case, you should receive your withdrawal after completing the KYC verification successfully. I would like to suggest you to not play with the balance until your KYC verification become successful. It will be a big disappointment for you if you lose the balance by placing more bets (while waiting for the verification to be completed).