Well, hopefully it's like that. I don't have any problem if that's the case. But I hope from the beginning they didn't allow their players to withdraw if they're not KYC verified.
Right now I recommend refraining from playing on this casino website because not only am I having issues with coins.game now, I've read many cases where deposits don't reflect in their coins.game accounts, and there are times when the balances of player's accounts change inconsistently. I will update in this thread once I withdraw my balance. Currently my balance is now almost 700$
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I am sorry to hear that you have a problem with withdrawal after winning on slots. I also get their promo emails, but I claim only no-deposit free spins, and I haven't had any big wins from them. So I didn't get into any weird situations.
$700 is a nice amount of money, I think you should complete the KYC procedure and then we'll see what they do. I think it's just because of potential bonuses abuse, who knows how many people try to abuse these bonuses? But who knows, it's a bit strange situation... be sure to let us know when you find out more.
@Dennis is not online for a long time after giving a comment on the previous scam accusation without any further explanation.
It's still unclear to me the reason(s) why the casino team decided to leave this forum. I doubt that we will see Denis here again, but I hope I am wrong about that.