Edited out
Many have doubted the authencity of this claims due to your non activness here in the thread for a while, bit nonetheless I still have faith in you more than the casino and I am not surprised that you saidypu have not been refunded, just say you know that,1xbitwill not refund you and just consider yourself being scammed but those scammers.
They are never going to answer you and their don't even have any active representatives here,so I suggest you just move on regardless of how painful it is.