Same here....Do not use Freewallet!- April 2024

Hereby a warning for everyone, don't use this wallet - as soon as you want to withdraw you coins you are getting in a KYC loop where you never get out of... Multiple bank statements and other utility bills needed and now stock at the proof that the transaction I did into Freewallet was actually mine. Officially they ask for screenshots, but if you submit those they will not accept, without even telling why they don't accept. Then they need video's then they need screencast. All in violation with there own T&C were they only require screenshots:

Send screenshots of incoming transactions or deposits to Freewallet from the SOURCE PLATFORM. The screenshot must contain the hash, amount, and the name of the sending service fully and clearly.

They drag this on and on, see below response example:
Please take a short screencast demonstrating how you locate the transaction to Freewallet on that sending platform account history page, open its details, and click on a link that redirects you to the blockchain explorer.

All done but still not released my coins - propably will come with another insane request without telling why they don't accept earlier proof. See more info on X where everybody has the same issues.

To not only begin on why they suspend the account in the first place, just withdrawing is a "suspicious act"

Do not use Freewallet!