Resolution of Withdrawal Issues & Account Deactivation for Players at Seabet.io by
on
26/04/2024, 10:24:14 UTC At Seabet.io, we are committed to ensuring a seamless and transparent gaming experience for all our players. Recently, we have identified issues regarding withdrawals for certain accounts, specifically those associated with usernames vdd2a2ddd and silvan1223.
We sincerely apologize for any inconvenience caused by the delay in addressing this matter promptly. It is our responsibility to act swiftly in resolving such issues, and we acknowledge that we have not met our standard in this regard.
In order to address this matter promptly and effectively, we have decided to initiate a resolution process. As such, we are offering to return the deposited amounts of these players. We kindly request vdd2a2ddd and silvan1223 to make withdrawal requests equivalent to their deposited amounts, facilitating the return of their funds. Once the withdrawal requests are processed and the deposited amounts are successfully returned, we will proceed to deactivate their accounts from our platform.
It is important to note that these accounts have been flagged by our gaming provider, necessitating this course of action. Our intention is to ensure compliance with regulatory standards and to maintain the integrity of our platform.
Regrettably, for the player with the username Kadat, we are unable to facilitate the return of their deposited amount. This decision is based on severe flags raised by our gaming provider, as evidenced by the attached photo.
Should any of the aforementioned players have inquiries or concerns regarding this matter, our dedicated 24/7 customer support team is available to assist them.
Thank you for your understanding and cooperation as we work towards resolving this issue and upholding the trust and satisfaction of our valued players.
- Seabet.io
