What I supposed caused the delay in processing that withdrawal request is possibly due to the high fees on the bitcoin blockchain, may freebitco was waiting to see if the fees will calm down a bit at the time the withdrawal request was placed.
Actually this is what I thought was the problem because even before the halving which was when Marhy91 made a withdrawal, Mempool was already congested and after the halving things became worst but it's getting better and I think before this coming week ends he will get it.
@Marhy91, sorry for the bad customer service but I believe when TheQuin comes online he will definitely speak about this
Next Monday, the backlog will complete three weeks.