To be honest i dont know much about them, especially before registering to them which was a mistake, but who knew. I know for a fact though that when you google Rollbit scam and you find so many similar occasions with mine, something is fishy there.
Rollbit has been a very trusted platform and it's currently running their promotional campaigns on this forum and that's why I believe you won't get rugged by them because they aren't going to damage their reputation for $9379 as that's not a huge amount for them.
You'll see many wrong results on Google as most of the results can be manipulated ones. I believe you may soon get an answer from Rollbit's representative. I would suggest you to continue contacting them as share everything transparently with them, and I believe that they'll allow you to withdraw the money that you have on their platform.