About this locked account reminds me of the incident of my account being locked which I am now using.
Because I forgot the password then I reset it using a secret question, but after that the account was locked.
Hi taufik123,
My account predates the implementation of secret questions, it seems, so I was unable to request a password reset using secret question.
I did send email as you show to request for recovery help.
I will wait for a reply.
Thank You for giving me details on your case and good outcome.