The Spinarum team has resolved my issue, and I have received the compensation
They are proven to have good intentions and responsibility
Thanks
It's good to know that, it also benefits the platform, apart from that they launched their signature campaign they did the right thing in resolving this issue before launching a campaign.
In the past, some casinos launched a signature campaign even though there were a lot of bad reports and accusations, thinking that by launching a campaign they an establish their reputation.
Spinarium.com also offers a lot of bonuses and giveaways with the launching of the signature campaign they will get a lot of attention.
One thing that the team can learn from this - resolve any issue in prompt manner, whether small or big one to avoid negative criticism from the community. A simple problem should be resolved fast so their rep here should be active also in engaging with the community. A fast resolution can go a long way because it can attract patrons. If they are seeing that the team is active and no existing complaints on their site, they can surely earn more loyal players on the site.