The gambling site does not have an official account on this forum. They do not have any active announcement thread. It is better you go for the gambling sites on this forum instead so that we can be able to help you let their official representative know about something like this as fast as possible and something will be done about it if valid. Sorry for your loss.

You can see official threads of many gambling sites on gambling main board on this forum. If it is casino that you want, you can click in my signature link.