I had exactly the same problems on bc.game as you did and the issue was not resolved. They refused to accept a European ID card that said "residence permit" on it.
Write a complaint in the representatives' profiles. Because of them, I couldn’t withdraw money, and as a result I lost everything, which is logical.
Profiles of representatives on this forum. They deserve negative reviews:
I read about this issue before somewhere in the forum and for sure of this prove them guilty then it won't take longer before the casino representative get a negative tag to keep other away from any future possibilities to be scam by the BC.Games, because if their refused to allow you pass through KYC when you provided relevant documents means that their carried out the act deliberately and they deserve a tag for that.
But let see how this case goes and how the react the case since it borders on KYC and withdrawal too.