Weeks passed, on 22/23 april I deposit around 20 MBTC in total and I lost.
I got really mad, I contacted live chat again and asked to be permanently blocked and they told me to send a email, which is what I did.
Now they blocked my account really quickly, within hours.
Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.
Which other refund are you asking for? I thought you have already admitted losing your deposit after you redeposited because you couldn't wait or control yourself from not continuing. Or you got some balance left from it?
Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?
Not withstanding this or their reputation, you seem to be responsible for your action. You don't need to require a casino to block your account before you stop playing with them. Ignoring them alone and moving on is enough for you. You can throw away your password so that even when your inching fingers want you to go back, you won't have a password to login.
This is typical example of not being in control of your gambling appetite. I hope you will resolve with them.