I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.
Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?
You never had a problem with them, well now you do and no matter how terrible it may seem, you’re really in it for good. A site that didn’t give much attention to what was been said about it on the forum is a site that wouldn’t give much attention to what you think or say of them as well.
It doesn’t make them any better though, I think they really ought to prioritize their customers here and anywhere they get most of their traffic from as, customers constitute a vital part to their existence.
it’s dumb though, the thing you did. Having issues with a site and yet seeking proof to query them with from them? How does that sound! They obviously wouldn’t hand it to you but, having a term to its policy means, they’ve got something to abide by and going around this to loss a customer isn’t helping the site.