Welcome,
Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.
sorry mate but have you surf this forum about the name 1xbit?
https://bitcointalk.org/index.php?topic=1656107.940https://bitcointalk.org/index.php?topic=5267172.7760check those thread mate and you will see how much they have scammed players over the years so meaning that your claim is just a small part of how many gamblers experienced from them.
sad but you have been playing in scam site for all those years.