Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.
I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.
Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?
OK, 1xbit again?, it's been a while I last heard, read or wrote/talked about this casino, like I believe some other users who their comments are before mine must have said, 1xbit is not regarded as reputable casino, most especially on this forum, the casino officials on this forum were all tagged with a negative trust, and so are users on this forum who joined in promoting the casino on this forum as well, that casino is managed and ran by well known scammers, they have multiple issues, cases of users losing money unjustly, that remained unsolved for years, until they finally decided to leave this forum, you @op, should already know about this, so no need going further to explain what I believe you already know..
Actually, I am amazed that you played on this casino possibly for years without issues of them stealing money from your account, they must have some real love for you bud 😂.
On a more serious note though, you are on the wrong, but for many of us who already know 1xbit and their mode of operation, I did better say that you should have choosed a better casino where your right can be respected, 1xbit are just out there see kin every means to reap their customers off, it's unfortunate you likely may not get your desired refund, even if you take the matter to court, because 1xbit has no physical office anywhere in the world, so I think it's better not to waste more money chasing shadows, forget about the lose and just move on with your life.
Why are you saying all these things and then at the same time saying that I should already know this and that you would not explain future.. Really?
How can you say I am in the wrong when there are complaints on askgamblers with the exact same situation and there the casino had to refund? Please do RESEARCH before speaking out of feelings really.
I am only unlucky that I have to complain on a forum because they are not licensed.