Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.
sad to say that there is a high chance that you will not get a refund. the fact that they lied to you saying that they never received a request for a temporary exclusion despite having a screenshot of it(you showed them your screenshot right?) is a big indication that they most likely would not refund your money back.
You’re right with this assumption normally I will give them a benefit of the doubt since casino has multiple that usually mishandle recordings for this kind of request but since we are talking about a proven scammer here, it’s obvious that they are using this tactic to play innocent.
I saw on one of your replies that you mentioned askgambler, have you thought of posting this case on casino.guru?
1xbit is one of the casino that has a lot of unresolved case on AG and CG. But there’s a recent issue which I don’t know if legit stating that he manage to recover his fund by threatening the casino with legal charges.