Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.
When I read casino's terms and conditions, some of them have a page dedicated to writing about "refunds". Personally, I have thought to create a topic on refund to understand how it works, if it works, and instances of real player experiences where it worked and not hearsay. Believe me when I say today is my first time to read about a gambler ask for a refund. Anyways, the takeaways for me here are that, I think refunds may have just be written on casino websites as a ceremonial gesture because I believe that they do not ever process a refund.