Welcome,
Been gambling a lot on this website, I am a vip user and never had any issue with them.
Last month on 2 april, I contacted the live chat and asked to be self excluded for amount 2 months until 1 june to be exact.
They replied to me stating that I should contact
block@1x-bit.com with this request and that they will take care of it.
I did this (proof attached) and they never got back to me. I even contacted the live chat 1-2 days after in which they stated that I should wait for a response.
Weeks passed, on 22/23 april I deposit around 20 MBTC in total and I lost.
I got really mad, I contacted live chat again and asked to be permanently blocked and they told me to send a email, which is what I did.
Now they blocked my account really quickly, within hours.
Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.
I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.
Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?
Photo 1 where I request to be self excluded:
https://imgur.com/a/U5WwvpOPhoto 2 where I request to be perm banned after I gambled:
https://imgur.com/a/aFtcYeyPhoto 3 where they claim that they did not receive a request from me to be temporary self excluded, even though I emailed + contacted live chat multiply times:
https://imgur.com/a/nqIECAoPhoto 4 where they state they cannot give me my live chat history:
https://imgur.com/a/n2SE5noI feel bad for everyone with a gambling problem. But with your situation you would have taken the money had you won. Now you have to live with the loss. We all know that 1xbet is a bad book. The best thing that you should do is stay away from all gambling casinos and forums. Don't have anything to do with any type of gambling. If that doesn't work then GA is a must. You have to take self responsibility.