"if he chose not to play on that time he "requested" for self-exclusion without getting approved."
Please keep in mind man I waited 20 days. Thats unreal.
Okay, it's really a frustration for the casino to not let you self-exclude. But at the end of the day, it's still you who made the decision to play. So i can only say is deal with it, blaming the casino for your actions is irrational. And they will really not probably help you since they get your fund already as they usually do to their other users.