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Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?
Photo 1 where I request to be self excluded:
https://imgur.com/a/U5WwvpOPhoto 2 where I request to be perm banned after I gambled:
https://imgur.com/a/aFtcYeyPhoto 3 where they claim that they did not receive a request from me to be temporary self excluded, even though I emailed + contacted live chat multiply times:
https://imgur.com/a/nqIECAoPhoto 4 where they state they cannot give me my live chat history:
https://imgur.com/a/n2SE5noObviously it's their fault, but since you saw all the warnings, why did you assume that they wouldn't screw you over at some point?
Think of it this way: you only lost 20 MBTC and it could have been so much worse, so in my book you dodged a bullet for not get scammed any more than their violation of their self-exclusion. Imagine trusting your whole budget with them. Or trying winning anything meaningful and couldn't withdraw that.
I understand the frustration and venting, and after you get that out of your system, maybe accept your loss because you won't recieve justice from their end. And next time look at the trust of the bitcointalk announcement of any casino you plan to be using.