Hi guys
I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.
They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.
And this is why we strongly recommend to not gamble at this casino, I believe you when you say that before this incident your experience with 1xbit was a good one, but there is also significant evidence that shows that casino has scammed countless people, and they are not even making an effort to make amends anymore.
So while I believe they are in the wrong, and if we were talking about a reputable casino, a refund could be in order, I am quite sure you will never receive it.