On one hand, I'm aware that people do these things. They contact a casino with a request to be self excluded and if the casino doesn't do it well enough, for instance blocks the account but not the IP and allows the user to create another account and lose money, the user then asks for a refund and threatens to post it on forums.
On the other hand, they did not block the account at all, but also told the player to wait for them to message back and never did. The player did not remind them about it and deposited money knowing that the exclusion was not handled well.
I don't know. Fells like both sides are at fault here. I wouldn't use 1xbit due to accusations, but it doesn't look like it's 100% their fault.
I contacted them 3 times in a spam of 2 days regarding my request to be self excluded. I think thats more then enough communication from my part.
Please people don't comment if you don't know basic casino rules. If a player loses funds after a casino breaches their responsible gaming T&C it always results in a refund.
I've seen it happen many time before. Don't talk to me because how u feel and what not. It's a standard rule with online casinos and even in real life.
If you blacklist yourself for life in your local casino and they let you in after one month and u lose money, you have the right to get your money back. I've seen this stuff many times online and on the news.