Thank you for the explanation, I presumed it was an ongoing or recent process but did not go back in the pages to check as it could have been a time consuming process while I am concentrating on the Premier League football games. In the end, there are terms and conditions that exist on every casino/gaming website. If someone believes the rules are unfair then they should leave that website and find an alternative.
I do hope he manages to get past the stumbling blocks and manages to both withdraw and close his account (if that is what he wants to do).
I have not checked their Terms and Conditions about why they would like KYC to be sent before closing an account
BCGAME asked him to complete KYC verification, but he couldn't finish it. So, he asked them to lock his account and give him the balance, which led to the rejection. If he had asked to close his account and withdraw the balance before his account was flagged, it would have been different. But because they asked for KYC before his request, he'd have to comply with it.
I do not know about what happened in your case therefore can you explain if they wrote to you to explain why they declined your documents?
He used his "driving license," which, according to live support, isn't accepted by BCGAME as a valid form of identification. This isn't just specific to his account; it applies to all accounts created. You can't use a permit or driving license for KYC; you'll need to provide a passport or a valid government issued ID, instead but @factor280 has none and thats what is dragging his case.