At least there is a clear action that you can take, although I'm not sure how they decide your passport is not faked too. Their reasoning for not accepting your ID is that there is an increase in fake IDs being used by people, does this mean there is an increase in fake IDs in the market? I'm also surprised residence permit/proof is also not accepted for a similar reason. I guess it means they don't want to verify each document manually and resort to international documents for an easier verification process.