This is really a mess, i've never been in anything like this before. I can't even communicate with them. The only way they want to talk, they have problems sending me emails.
You are lucky and unlucky at the same time. You are lucky because they didn't scam big amounts/small amounts from you
yet and you are unlucky because you scammed yourself by trusting their crappy self exclusion protocols.
As many have already pointed out, you will not acquire justice from them regarding this matter. Avoid them completely going forward if you don't want this to become a bigger mess.