This is really a mess, i've never been in anything like this before. I can't even communicate with them. The only way they want to talk, they have problems sending me emails.
I think it is time for you to move on and accept the fact that this casino is a scam, it’s always a lesson for you to do your own research before getting involved in such situations, 1xbit is tagged all over the internet for many cases and manipulations, I don’t understand how can the license providers didn’t step up yet and at least take away the license from it and there will be more awareness after the news spread out.
Luckily you didn’t deposit a big amount of money, some gamblers have got scammed way bigger sums of money, their support team will only keep turning around until you give up and you will never receive a complete logical answer as we have seen with rest cases, they always find ways to escape from responsibility and fill you with lies and bad arguments.