Thank you for the response. I had no idea that the user has already submitted a complaint on CasinoGuru (actually I hadn't checked the mediators). Perhaps, the user has created scam accusation here as your team took a long time to give a response there. I hope the mediator will do the judgement transparently by hearing from both parties.

Anyway, another user has created a scam accusation against TrustDice yesterday: ⛓📍⚡Scam trustdice.io closed my account after winning 7800§
As far as I can see, the user hasn't submitted any complaint to any mediators yet. The reason for that user account lock is saying "unacceptable behavior". Did the user take benefits from slow feed?