Hi all,

Looking advice. I initially started betting with this company sportbet.one a year ago. I tried last may to self exclude and they made it impossible for me to do so. Ignoring requests via live chat and saying they couldnt even though their website advertised you can. I hit their self exclude in settings but it allows you to log straight back in and just says reenable account.

I waited their 4 days before account was meant to be excluded for good but their system didn't work. I complained about this and instead of blocking account they offered me bonuses to keep playing and this was after several emails and live chats begging for help.

Since then I've been able to create more accounts with them using same ipaddress and same crypto wallet. Ive begged them to help me and block me from creating new accounts or depositing via my crypto wallet and they just ignore.

I know I'm accountable for my addiction, but i just feel this company prays upon the vulnerable.

They've taken 20-30000gbp from me in the last year and offered me $1000 because their self exclusion wasn't working and advised me to create a new accohnt account to receive it knowing rightly i would lose it all to them again.

The ignoring of requests to self exclude and their broken system goes against their own policies stated on their website.

Any help in relation to this would be greatly appreciated.

Thanks,

Aaron