Sorry to hear you have troubles with this site.
There is one thing about these rules that doesn't make sense to me.
''if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play.'
This sounds like rules for a poker game, not for a casino or sports betting. I mean where else would it be possible to discuss hands, dump chips and play soft.
Never used this site in my life so I opened it to see if they poker poker, which they don't. It's nowhere to be found so this rule under "9.2" is totally useless.
How would collusion be possible at any of the games they are offering??