Mate, first of all, remember that Ledger wallet is the worst idea because this company is shady, they were telling us that it was impossible to get data from their secure chip but then they offered Ledger Recovery service that in fact gets data from their secure chip. I wouldn't trust them after this accident and if you are aiming for hardware wallet, you better buy Coldcard or Passport.
I don't think they did it on purpose, but i agree it is unacceptable. Also, their customer details has been hacked...