I remember playing at that casino and even participating in their contest. I never had a problem with my deposits and withdrawals. It's probably because my withdrawals were not too big. Campaign manager Little Mouse handled their campaign a couple of months ago. Maybe he has contact with their representative. You may contact him if you want.

Was that your first withdrawal request? Or did you withdraw any amount before this withdrawal request? If you are new to a casino, you should withdraw at least once to check if everything is okay before you continue making a big amount for safety purpose. Sometimes, casinos comes with worst excuse not to pay their players.