This is just to clearly warn others about this shady exchange.
They've been holding back user's funds for months now, e.g.
https://imgur.com/a/w5uAJ and
https://imgur.com/a/DNmzkNo help from support, every once in a while there's an automated and meaningless response, which I'm assuming is to buy them
more time to cover the tracks.
This firm, although apparently registered in the UK, appears to be run by some Ukrainians and even though I don't have anything
against the nation as such, if the combination of crypto an Russia/Ukraine doesn't raise your eyebrows then nothing will.
Highly recommend CEX.IO for anyone looking to start their journey in crypto trading. Exceptional service and a secure platform to trade on.