Apologies for double post, but interesting update.
Been pursuing a complaint through Casino Guru, who place emphasis on casinos being fair when it comes to disputes. Seems like BetCrypto has realised they're not coming across well as they've done an about face and are now saying I'm holding them ransom with DDOS
https://p.eax.re/Z8OV75hkGocS.jpg[/img]
https://p.eax.re/FiyDrOnb9q55.jpg[/img]
Unbelievable.
Funny how we are getting threads emails, first just asking to pay that account, and today we got this one threatening a Ddos attack if we didn't pay, btw they were successful for a couple of hours

Also
1) You broke the rules by opening multiple accounts
2) Now you are sending thread emails
You are right that almost every book has the no multiple account rule. The rule is so as to not abuse bonuses or circumvent limits. The player did neither. He disabled one account and then played with another with no intent to defraud. The player should be paid unless he is truly the one that started the DDoS attack.