Just to clarify, have you tried to contact them in any other way than the live chat on the site? It might be helpful to actually email customer support.
Yes I am comfortable sharing it. but does my Email have to be in the screenshot? I would be more than happy to send the screenshot with my mail to someone that works at Betcoin instead if thats possible. Maybe I can post it with the email here but can I delete This thread in the future? just so my mail wont be out there.
No, you dont need to include your email address in the screenshots. While you can delete your own post later, keep in mind that entire threads (including other people's posts) cannot be deleted. Also, your post may still be available on archived sites maintained by third parties.