How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!

Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.
I checked the address you posted and seems no tracsaction came, that means they didn't process it if you are telling the truth. Anyway, just be patience, wait for their reply since you have already exerted all the effort to contact them. Hopefully they'll not neglect this serious matter as their account is active and is also promoting in the forum for so long already.
Just keep this thread updated about the matter, we want to know what's going on and so it could also help others who have the similar problem even if on the other casino, I'm talking about the approach made to contact the support to in resolving this.