Sorry just to be clear - did you receive the money you withdrew from the site in your wallet? In the post you made in their Ann thread you mentioned not receiving but in this one you claimed to have received a confirmatory email from them. Which is it?
And I would also advice that you move this thread to scam accusation board or just lock this one and create a new one - which ever is more convenient for you.
Im sorry i wasnt clear enough. I havent recieved anything from them. No withdrawal and no answer or explanation. They just deleted my account and said nothing after I tried to withdraw
I am sorry to hear, that you need to provide more proof because it will be too hard to believe you, I am not saying you are lying but a screenshot will help, also there are many people who claimed to be treated unfairly like this but it was them who broke some rules that is why they can't access their account again.
What you can do is contact the team and explain to them again, I am suggesting to find their ANN on this forum? I am not sure if they have one because I have never used this online casino before.
Whatever happens later please think twice about the online casinos you choose to use because it is a red flag if the casino you choose has no ANN on the forum, your problem will be solved faster if an ANN exists on the forum, unless the casino doesn't care about their reputation anymore.