It hasn't just been one person. There are several of us and the amount, in my case, was much higher. I offered screenshots, I have proof, I sent everything to Freebitco.in by email, to form, to @TheQuin by private...
I have just got to know that
BayAreaCoins is the founder or owner of Freebitco.in. Maybe he has some answers to some of your questions and issues. If you haven't contacted him, yet then you can give it a try.
There is also a PR account, but it seems to be used mostly for promotion announcements only