they then accused me on live support of various vague things:
- bets are made by a group of clients acting in a coalition to bypass the restrictions established by the betting company;
- the client is suspected of using any software that automates the process of setting bets;
- the client uses the game account to play in arbitration situations;
- the client abuses the loyalty programs.
You can not prove that you have not done any of it too. In the case of group betting, sportsbook have tools to detect abusers but for legal reason they can not share evidence.
Hi guys. The OP has clarified everything by himself. Nothing to add... We can't disclose how our fraud detection algorithm works.
You have to give us more than this if we are to agree with you. He’s making limit bets in esports. This means if he’s cheating he’s almost always using a bot. Is bot use what you are accusing him of? If not he’s innocent.
Of course there are other things that can go in conjunction with bot betting such as multi-accounting making the exact same limit wagers but it really comes down to bot use or proof of multi-accounting.
No one needs to know your algorithm but we need the exact allegation.
@OP thanks for the clarification.