Good news! they sent me another kyc verification again, I did it and passed!  My withdrawal was paid to me within an hour!

Thankfully i saw this 1 hour before the verification link expire again.  I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time..  This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.

Anyways, I hope that Betcoin take my concerns as feedback and I will mark this site as one that can be trusted since I got paid out in the end, when i did the KYC it was very very smooth from there.

Thanks to everyone that commented and tried to help me resolve this!  Take care.