As we have explained before, KYC can not be sent on demand, because it is faked incredibly often. The fact that this thread was moved to scam accusations after it was resolved and the fact that the player came back to make a comment, rather than marking it resolved, are great examples of why some of the larger sites don't bother responding to these bogus accusations any more. Why spend the time replying to accusations, when people will still smear your name?

We replied to both emails in less than 24 hours and sent the funds within 40 minutes after KYC was completed. If anyone has an issue with that, you are not going to like any gambling site. We will continue to take as long as needed in reviews for potential abuse and multi-accounting. We were able to resolve this one quickly, as there was not 100% evidence of wrongdoing. But if a reputable site is taking weeks or months to complete an investigation, its because that time frame is merited. When innocent players get caught in the crossfire, it is certainly unfortunate, but it is the bad actors who are to blame, not the reputable operators. We continue to work closely with our "competitors" to ensure the integrity of online gaming, as a whole.