That was the best way to define it.

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Coinbase Resumes Normal Operations Following Major Outage.
https://www.techopedia.com/news/coinbase-resumes-normal-operations-following-major-outage

They got their users all worried with what happened.
Why is it always like this? We apologize for the inconvenience? And that should fix everything? What about the mental effect to the people who are holding a lot of money in their website? Did they even care what they felt when they are down for 3 long hours?
Things like this should not happen in a multi-billion business like them because there had been a lot of traumatizing events happened before in big trading business names and it makes a lot of investors worried that it might happen again.

Especially those who just bought their memecoins.