Just to give you a quick update regarding the case. It has been determined that we acted in accordance with our Terms & Conditions and therefore
the case has been deemed to be unjustified by CasinoGuru. It is also worth noting that our regulator too has come to the same conclusion upon examining evidences provided by both sides.
Clean up the case by the TrustDice team side and with engagement of a regulator is very good. By assessment through a regulator, I believe there is no bias in the investigation and decision-making procedure from TrustDice team.
Mistakes and bias can be made sometimes from staffs but if one case already goes to many staffs, to regulators, with a same conclusion, the case should be closed without doubt of inaccuracy.