https://www.bbb.org/file-a-complaintI used this form to add my complaint. The owners of the website BBB after receiving reviews contact with websites and services to help customers solve issues. I think that might be the key.
Thank you for responding to our request. But let me correct you a little.
We ask customers who have lost money due to Freewallet and downloaded this application through the AppStore to write a complaint to the BBB website addressed to Apple. In it, ask the company owners to remove Freewallet, since this wallet is a scam!
Full instruction is available here
https://freewalletreviews.org/used-appstore-to-download-freewallet-help-us/