update -

Rejected again with the following response.

"Level 3 is rejected, the customer sent a bank statement, they need to upload a utility bill for the last three months and proof of payment of that bill for each month."


The above is not true as I supplied them with a bank statement and a bank reference letter. Both stamped.

I am not going on that utility bill merry-go-around again.

Ive recreated the complaint on askgamblers with this new information. Hopefully they accept it.