Hahaha, this is crazy. So, you order and pay for an iPhone from Amazon, but receive an empty package. When you complain the sender replies that the package is not actually empty. Your payment act "assigned" iPhone to it. They also tell you that you should go and learn how crypto-delivery service works. Hahaha. I think you should seek professional help for mental health.
That's not crazy, but rather funny because I myself have never made a comparison between physical assets and crypto assets, nor the way of sending physical objects or goods with sending assets in crypto. Because these two things are definitely different, although sometimes there are people who make examples of physical goods when they want to give a few examples to people who are learning about crypto. So the funny thing is when someone makes a comparison between digital transactions and goods transactions that have a physical element.