Thanks for the feedback, might give it a go.
Did you make a deposit before attempting the withdrawal?
Read @Mahdirakib post, check the image he included in your post, that should give you the answer than you’re looking for.
Also, check the last post that @anonbet.net made - it contained most of the new updates that were being implemented due to the massive influx of people trying to get the free 20 spins bonuses. For now they have put the free spins on hold and they might resume later (after figuring how they can curb people from abusing the free spins).
By the way,
@Anonbet.net I think there is a bug in your system, I had some balance in my account and after spinning for some time it got to $1 (which is the bet amount) but when I click on “play” I got an “insufficient funds” notification and the 1$ was still there.
Check if it’s a bug and try to fix it.