Most importantly Freebitcoin PR is always active here ignoring all the concerns. Probably he is the one in-charge with the freebitco.in signature campaign here or theQuin still topping up the balance while being quiet about all the concerns.
This is just my speculation but the silence of both account while still being active means there’s something holding them on responsing here while they need to operate the casino normally.
If this happened to other casino usually it will be resulted to negative trust since they are ignoring valid concerns.
Freebitco's PR account might be a bot but at the same time it might be used by a human but since it's the part of PR and Marketing, I think that PR team only does its job and there is the dot. If I am not mistaken, Betfury does exactly the same, their PR posts here but they don't respond and probably don't deliver a message.
People are still holding for the fact that Freebitco.in is old and supposed to be a reputable casino that's why maybe there's no action has been taken yet. And its really sad to see that those issues continue to exist since I don't expect this to happen as they are one of the best casino I know. So hopefully all of those issue will be resolve and those negative thoughts or assumptions on peoples mind will be proven not true and they would come back here and explain their position regarding on those issues they are facing on.
I still confident that they won't ruin their long time running business for those issues encountered by some people since there would be a lot more money will come to them if the perform more better and show that they are doing their job to fix the issue happening on their casino.
Freebitco really is one of the oldest crypto casino and faucet, they were even promoted by local bank as one of the best ways to get bitcoins, this was years ago btw. I strongly believe that Freebitco remains a trustable casino and they aren't scammers but the problem is that they don't care about customer support which is very important for every business. I hope that they'll realize that they are losing a lot by not taking care of Customer Support service and I hope they'll come soon back with it. TheQuin can't handle everything as it seems.