The 20 free spins are off for now.
Hopefully not for long. But we would need to figure out ways to reduce the funds leakage. We would likely add a requirement to place a bet with the profit and only be able to withdraw if the bet wins.
To be honest with you, in such competitive market, I doubt there will be many gamblers interested in playing on your casino after your decision to pause the
20 free spins promotion. You need to make huge improvements on the design of your website, add more games..
To prevent users from abusing the free spins bonus, a high enough min deposit requirement plus a min of 1x rollover requirement should do it.
By the way, is your slot game probably fair?
It says there's a "funds leakage," so it must have been abused. Yes, they can't live without a spin bonus as most casinos have that promo to attract gamblers. I hope this will not take long to come back and that they can fix what needs to be fixed. This is actually one of the biggest challenges when running a promotion, as it could be abused if there are no strong internal controls in place. I've also seen similar problems with other casinos, which are way bigger than this one.