Ah, this is something bad.
but this is good information for us to be more careful in choosing a casino, or even just trying to get a bonus from a casino with tempting promos.

OP, sorry for your loss. but maybe you won't get your withdrawal. If you are a forum member, I suggest you play at a casino that is reputable on the forum. losing money due to defeat is not a problem. but when you win and can't withdraw it, it's really annoying.